PT. Solusi Sinergi Digital, Tbk respects your privacy and Our commitment
to the security and protection of your personal data is very important to Us.
We strive to protect your personal data in a proportionate way and in accordance
with applicable laws and regulations.
Any personal data provided to or collected by Surge through electronic
or non-electronic is controlled by PT Solusi Sinergi Digital Tbk, domiciled
in Fatmawati Mas Blok III, 328-329, Jl. Fatmawati Mas Hospital No. 20, South
Jakarta, Indonesia.
This Privacy Policy applies to personal data collected by Surge in connection
with the services and products We offer. References to “Surge” or “We” or “Our” or
“Us” in this Notice means PT Solusi Sinergi Digital Tbk and its affiliates and any
company directly or indirectly owned and/or controlled by PT Solusi Sinergi Digital Tbk
that you are interacting with or have a business relationship with
This Privacy Policy also applies to Surge’s marketing content, including
offers and advertisements for Surge products and services, which We
(or a service provider acting on our behalf) send to you on third-party websites,
platforms and applications based on your site usage information.
These third-party websites generally have their own Privacy Notice and Terms and Conditions.
We encourage you to read them before using those websites.
This Privacy Policy describes how Surge collects, uses and protects your
personal data, as well as your rights and choices in that regard.
You have the right to object to certain uses of your personal data including
the use of your personal data for direct marketing. See what your rights are and
how you can exercise them here.
Information Collection
We collect information from you when you register on our website, fill out a form,
or subscribe to Our newsletter. When ordering or registering on Our website, as appropriate,
connecting with Our services, contacting Us (including through social media), taking online
surveys, or otherwise interacting with the platform you are asked to enter your name, email address,
mailing address, phone number, or other relevant information.
The types of Personal Data We Collect may include but are not limited to:
Account Information. Login data username, password, including email address, account status and age.
Contact Information. Data such as name, email address, physical address, phone number, or other contact information
Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type.
Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score.
Location Information. Precise location only to support services such as Find My or where you agree for region-specific services, and coarse location.
Financial Information. Details including salary, income, and assets information where collected, and information related to Surge-branded financial offerings.
Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data
Government ID Data. In certain jurisdictions, we may ask for a government-issued identity (ID) in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, as required by law or relevant institution.
Profile data. Including profile photo, job, education, and skills information.
Browsing data. Including visit history, pages visited and time spent on our websites or Apps.
Other Information You Provide to Us. Details such as history the content of your communications with Surge, including interactions with customer support and contact via Surge's other social media channels.
Surge’s Use of Personal Data
Surge uses personal data to power Our products and services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent and/or as required by law.
Depending on the circumstance, Surge may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where We believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. More information is available in the product-specific information and services embedded in our products and features as described above.
The information We collect from You may be used to:
Process Your transaction
Send periodic emails to You about our products and services.
Develop and improve our products, services, communication methods and the functionality of Our websites.
Manage Our everyday business needs regarding your participation in Our contests, sweepstakes or promotional activities or request.
Communicate information to you and to manage your registration and/or subscription to Our newsletter or other communications.
Understand and assess the interests, wants, and changing needs of consumers, to improve Our website, Our current products and services, and/or developing new products and services
Improving Your user experience. And,
Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
Surge does not use algorithms or profiling to make any decisions that would significantly affect you without human review. Surge also does not use or disclose sensitive Your personal data for any purposes that would require a user to exercise a right to restrict processing under applicable law.
We will retain Your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, We first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, accordingly We will work to retain the personal data for the shortest possible period permissible under law.
Surge’s Sharing of Personal Data
Surge may share personal data with Surge-affiliated companies, service providers who act on Our behalf, Our partners, developers, and publishers, or others at your direction. Surge does not share personal data with third parties for their own marketing purposes.
Service Providers. Surge may engage third parties to act as Our service providers and perform certain tasks on Our behalf, such as processing or storing data, including personal data, in connection with Your use of Our services and delivering products to customers. Surge service providers are obligated to handle personal data consistent with this Privacy Policy and according to Our instructions.
Other third-parties. Your personal data will also be used by Us or shared with Our sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies or other third-parties in connection with marketing, promotional, data enrichment (to find out more about Our privacy key terms follow the link) and other offers, as well as product information.
Others. Surge may share personal data with others at your direction or with your consent, such as when We share information with your carrier to activate your account. We may also disclose information about you if We determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriately required by law. We may also disclose information about you where there is a lawful basis for doing so, if We determine to inform You that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.
Protection of Personal Data at Surge
We implement various security measures to keep your personal data safe. We use encryption technology to secure sensitive information sent through Our website.We are constantly working to improve on these safeguards to help keep your personal data secure.
Privacy Protection of Children's Personal Data
We understand the importance of taking extra precautions to protect the privacy and safety of children using Surge products and services. That every individual who is under the age of 17 years will be considered as an under-age (however this will vary in each country) and needs supervision from a custodian or parents and is incapable of taking legal action as required by law.
Most of Surge’s websites are designed and intended for use by adults. Where one of our websites is intended for use by a younger audience, then you will be accompanied or We will obtain consent from the person with custodian or parental responsibility before We collect personal data where it is required by applicable laws and regulations (the age at which consent is necessary varies from Country to Country).
If You are a child under the age where custodian or parental consent is required in Your Country, You should review the terms of this Privacy Notice with Your parent or guardian to make sure You understand and accept them. If We discover that We have collected personal data from a child without consent from a parent or guardian where such consent should have been obtained, We will delete that personal data as soon as practical. Access to certain parts of the Surge’s websites and/or eligibility to receive prizes, samples or other rewards are generally limited to users over a certain age.
We sometimes use your personal data to carry out age verification checks and enforce any such age restrictions.
Cookies and Other Technologies
Surge's websites, online services, interactive applications, email messages and advertisements may use "cookies" and other technologies. These technologies help Us to better understand user behavior including for security and fraud prevention purposes, tell Us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
Communications Cookies. These cookies are used to enable network traffic to and from Surge’s systems, including by helping Us detect any errors.
Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service that You have accessed or requested. For example, they allow Us to display our websites in the proper format and language, to authenticate and verify Your transactions.
Other Cookies. These cookies are used to understand how visitors interact with Our websites and online services, including by helping Us to assess the effectiveness of advertisements and web searches. Surge also uses these cookies to remember choices You make while browsing, so We can provide You with a customized experience.
If you prefer that Surge not use cookies, We provide you with the means to disable their use. If You want to disable cookies and You’re using the Safari web browser, choose “Block all cookies” in Safari’s privacy settings. If You are using a different browser, check with your provider to find out how to disable cookies. Certain features of the Surge website may not be available if all cookies are disabled.
In addition to cookies, Surge uses other technologies that help us achieve similar objectives.
In some email messages Surge sends to you, we provide a “click-through URL” that links you to content on the Surge website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
Surge generally treats data we collect using these cookies and similar technologies as non-personal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by relating to local law, We also treat these identifiers as personal data in those regions. In addition, Surge sometimes combines non-personal data collected from these technologies with other personal data Surge holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.
Ads displayed by Surge ad platforms may be displayed on other Surge’s social media or stocks apps. If you do not wish to receive ads targeted to your interests from these Surge ad platforms, you can choose to disable Personalized Ads, so your Surge ID will not receive such ads on any device used. You may still see ads Surge, Surge News, or Stocks based on context like your search query or the channel you are reading. If you disable Allow Apps to Request to Track, third-party apps cannot request to use the Advertising Identifier, a non personal identifier served by the operating system on your device, to track you across apps and websites owned by other companies.
How Long Do We Keep Your Personal Data For?
We will keep your personal data for as long as We need it for the purpose it is being processed for. For example, where you make a purchase online with Us, We will keep the data related to your purchase, so We can perform the specific contract You have entered and after that, We will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.
Your data may also be retained so that We can continue to improve your experience with Us and to ensure that You receive any loyalty rewards which are due to you.
We retain the identifiable data We collect directly for targeting purposes for as little time as possible, after which We employ measures to permanently delete it.
We will actively review the personal data We hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or other third-party need for it to be retained.
Surge wide Commitment to Your Privacy
To make sure Your personal data is secure, We communicate our privacy and security guidelines to Surge employees and strictly enforce privacy safeguards within the environtment Surge.
Privacy Policy Changes
We may change our privacy policy from time to time. Changes will be posted on Our website. You are advised to check our Privacy Policy page periodically to understand how Your information is protected.
How Do You Contact Surge?
Surge’s nominated Data Protection Advisor can be contacted at Fatmawati Mas Blok III 328-329, Jl. RS Fatmawati No. 20 Jakarta Selatan, 12430, Indonesia or by submitting a request through the “Contact Us” form on Our websites.
If Yyou have any questions or concerns about our privacy policy, please feel free to contact Us by submitting a request through Our "Contact Us" on Our website.
